Pumping Excellence - for over 50 Years.

Our Questions and Answers section is designed with you in mind. Here, you'll find straightforward, expertly curated responses to your most pressing queries-all in one convenient place. 

Pumps are generally divided into two main categories based on how they move fluid:

Dynamic (Centrifugal) and Positive Displacement.
1. Dynamic Pumps (Centrifugal) These are the most common pumps used for general water supply, irrigation, and firefighting. They use     a rotating impeller to create centrifugal force, which accelerates the fluid and increases its pressure.
    • Submersible Pumps: Hermetically sealed units designed to operate entirely underwater. They are used in boreholes, deep wells, and     sumps.
    • Booster Pumps: Specifically designed to increase water pressure in systems with inadequate pressure, common in multi-story     buildings.
    • Jet Pumps: Often used in residential areas, these use a high-velocity jet of fluid to create a vacuum that draws in water.
    • Axial Flow Pumps: Move large volumes of water at low pressure, like a propeller, making them ideal for flood control or drainage.


2. Positive Displacement Pumps These pumps move fluid by trapping a fixed amount and forcing it through the discharge pipe. They are     preferred for high-viscosity fluids (like oil or chocolate) or applications requiring precise dosing.
    • Rotary Pumps: Use interlocking gears, screws, or lobes to move fluid smoothly and quietly.
        - Gear Pumps: Simple and robust, often used for industrial lubrication or oil transfer.
        - Peristaltic Pumps: Squeeze a flexible tube with rollers. Because the fluid only touches the tube, they are highly hygienic for                  medical or food-grade use.
    • Reciprocating Pumps: Use a back-and-forth motion (piston, plunger, or diaphragm) to create high pressure.
        - Diaphragm Pumps: Use a flexible membrane. They are excellent for handling corrosive, abrasive, or hazardous chemicals                            because the mechanical parts are sealed away from the fluid.
        - Piston Pumps: Provide reliable, very high pressure for tasks like hydraulic systems or industrial cleaning.

                         Dynamic (Centrifugal)                      Positive Displacement
Best For          High flow, low pressure                    Low flow, high pressure
Fluid Type      Thin, water-like liquids                      Thick, viscous, or abrasive fluids
Flow Rate        Varies with system pressure           Constant regardless of pressure

It all comes down to the impeller (the spinning part that moves the water).
•  Clean Water Pumps: Usually have "closed" impellers with narrow channels. These are highly efficient but easily clogged by even tiny     pebbles or stringy debris.
•  Dirty Water Pumps: Have "open" or "vortex" impellers. These create a whirlpool effect that pulls debris through the pump body     without  solids ever touching the delicate parts of the impeller.
•  What counts as "dirty" water? In the pump world, "dirty" is a spectrum:
    Grey Water: Slightly dirty water from sinks or washing machines (often contains lint, soap scum).
    Dirty/Drainage Water: Contains small soft solids, sand, or grit (common in flooded basements or ponds).
    Sewage/Trash: Contains large solids, "flushable" wipes, or thick mud.
• Why can't I just use a clean water pump for everything?
   If you try to pump dirty water with a clean water pump, two things usually happen:
   1. Clogging: Debris gets stuck in the narrow intake or impeller, causing the motor to overheat and burn out.
   2. Abrasion: Even if the solids are small (like sand), they act like sandpaper at high speeds. They will grind down the internal seals and        the impeller until the pump loses all its pressure.
• Do dirty water pumps have a "limit" on what they can handle?
    Yes. Every dirty water pump has a "Maximum Solid Passage" rating (e.g., 20mm, 35mm). This tells you exactly how large a piece of     debris can pass through the pump without causing damage. If your water has 50mm stones and your pump is rated for 20mm, it will     fail.
• Dirty" doesn't just mean solids; it can also mean the chemistry of the water.
  Corrosion: Saltwater or pool chemicals will eat through standard cast iron or steel pumps.
  Material Choice: For "dirty" chemical water, you need pumps made of stainless steel, plastic (polypropylene), or specialized alloys.

To find a perfect fit, you generally need to know two main things: Flow Rate (how much water you need to move, e.g., litres per minute) and Total Head (how high and how far you need to push that water).


What is 'Head' and why does it matter?
"Head" is just a way of measuring pressure in terms of height. It tells you how high a pump can vertically lift water. If your pump has to push water up a hill or to a second story, you must choose one with a high enough "Max Head" rating to reach that elevation.


Does the size of my pipes affect which pump I should buy?
Absolutely. Smaller pipes create more friction, which makes the pump work harder. If you have long pipe runs or many bends, you may need a more powerful pump to overcome this "friction loss".


Can a pump be 'too big' for my system?
Yes. An oversized pump is often less efficient and can lead to excessive noise, vibration, or even damage to your pipes due to high pressure. It’s best to find a pump that operates near its "Best Efficiency Point" (BEP) for your specific needs.

In most systems, they have an inverse relationship: as flow increases, pressure typically decreases.
• Low Flow = High Pressure: When a valve is nearly closed, the pump pushes against high resistance, creating high pressure but moving    very little liquid.
• High Flow = Low Pressure: When a tap is wide open, the liquid moves freely with less resistance, so the pressure drops.


What happens if the pressure is too high?
Excessive pressure can lead to several issues:
• Reduced Flow: The pump works harder against the resistance, which can slow down the motor and reduce the volume of liquid moved.
• System Damage: High pressure can cause pipe joints to leak, seals to fail, or pipes to burst if they exceed their rated limit.
• Cavitation: If the pressure drops too low at the inlet, the liquid can vaporize and form bubbles that damage the impeller as they collapse


How can I increase both pressure and flow at the same time?
Because of their inverse relationship, you usually can't increase one without the other dropping, unless you add energy to the system. You can do this by:
• Increasing Pump Speed: Using a Variable Frequency Drive (VFD) to make the pump spin faster will shift the entire performance curve        upward, increasing both.
• Upgrading the Impeller: Installing a larger diameter impeller allows the pump to move more volume at a higher force.

Yes, water temperature is a huge factor—it affects everything from the pump’s physical parts to the physics of water movement. Most standard pumps are designed for water between 4°C and 35°C. Once you go above or below that, the "rules" change.
Here is why temperature matters for your pump choice:
• Seal and Gasket Failure
This is the most common issue. Standard pumps use rubber O-rings and mechanical seals (usually made of NBR or Nitrile). Hot water (above 60°C) can cause standard rubber to soften, swell, or even melt. Cold water near freezing can make seals brittle and prone to cracking. For hot water, you need a pump with Viton or EPDM seals and high-temperature mechanical seals (often silicon carbide or ceramic).
• Cavitation and Boiling Point
As water gets hotter, it wants to turn into steam more easily. A pump creates a "vacuum" at the inlet to suck water in. If the water is hot, that vacuum can cause the water to boil instantly at the intake (even if it's not 100°C). This creates vapor bubbles that collapse violently inside the pump. This is called cavitation, and it sounds like the pump is "pumping marbles." It will pit and destroy your impeller in hours.
• Motor Overheating
The water flowing through or around a pump often helps cool the motor. If the water is already very hot, it can’t pull heat away from the motor effectively. This leads to the internal thermal overload switch tripping, or the motor burning out entirely. For high-temp applications, look for a pump where the motor is air-cooled and physically separated from the wet-end (long-coupled pumps) rather than a submersible one.
• Expansion and Contraction
Metal and plastic expand when hot. If a pump isn't designed for high heat, the internal clearances are so tight that the expanding impeller might start rubbing against the pump casing, causing a seizure. Specialized hot-water pumps (like those for heating systems or industrial boilers) are engineered with extra "room" to account for this expansion.
• Summary Checklist for Temperature:
Cold Water (0°C - 4°C): Ensure the pump housing is freeze-resistant or can be drained; check for brittle seal materials.
Standard Water (4°C - 35°C): Almost any standard pump will work.

Hot Water (35°C - 90°C): Requires specialized seals (Viton/EPDM) and high-temp-rated plastics or metals.

Boiling/Very Hot (90°C+): Requires industrial-grade boiler feed pumps or "mag-drive" pumps that don't use traditional seals at all.

Priming means filling the pump and its suction pipe with liquid before starting it. Most centrifugal pumps cannot move air; if they are "dry," they won't create suction and can quickly overheat or damage their seals.

This is often a sign of cavitation. It happens when the pump isn't getting enough water at the inlet, causing tiny vacuum bubbles to form and "explode" inside, which can pit and destroy the impeller over time.

No. Running a pump without liquid (dry-running) can cause the internal seals and impellers to fail within minutes due to a lack of lubrication and cooling.

You typically need five key details: the total depth of the borehole, the static water level (where water naturally sits), the tested yield (how many litres per hour the hole actually produces), the distance to your storage tank or house, and your total daily water demand.

 
You should not just purchase the most powerful pump available, as an overpowered pump can "over-pump" the borehole, meaning it draws water faster than the ground can replenish it. This can cause the pump to run dry, potentially burning out the motor or causing the borehole to collapse.

It shouldn't go to the very bottom. Most experts recommend suspending the pump 2 to 5 metres from the bottom to prevent it from sucking up mud or sediment, which can quickly wear out the internal parts.

A stage refers to a single impeller. Borehole pumps often have multiple impellers stacked together, which is why they are called "multistage" pumps.

The primary reason is to increase pressure (also known as "head"). Multiple stages provide the power necessary to lift water from hundreds of metres underground to the surface.

No. Adding more stages increases the height the pump can reach, but it does not increase the volume of water moving through it. Flow rate is determined by the size and shape of the impellers, not the number of stages.

The number of stages required depends on the depth of your borehole. The deeper the water source, the more stages (pressure) you will need to push that water to the surface.